Fq999 Terms & Conditions — What You Should Know Before Using the Platform

Fq999.best is an internationally licensed online gaming and betting platform, operating under Curacao eGaming and fully compliant with international iGaming regulations.

These Terms & Conditions apply to all services, products, and features offered by fq999, regardless of whether the platform is accessed via the website, mobile app, or any other channel.

• These Terms & Conditions were originally prepared in Bengali. In the event of any conflict between the Bengali and English versions, the English version shall prevail.
• Fq999 reserves the right to update these terms and conditions at any time. You will be notified at your registered email address before any changes take effect.
• If any part of these terms is found to be invalid or unenforceable by a court or relevant authority, the remaining provisions will continue to be fully effective.

To register an account on fq999, you must meet the following eligibility requirements:

• You must be 18 years of age or older.
• You may only operate one account. If multiple accounts are found to belong to the same individual, all accounts will be closed and any balances may be forfeited.
• All information provided at registration — including your name, date of birth, address, and phone number — must be accurate and genuine.
• You must use your own account — not on behalf of, or as a proxy for, anyone else.

KYC Verification

Fq999 may verify your identity before processing a withdrawal or when required for security purposes. This process may involve requesting a photo of your National ID, passport, or driving licence. Withdrawals may be delayed if KYC verification has not been completed.

Fq999 currently supports deposits via bKash, Nagad, and Rocket. Additional payment methods may be added in the future.

• Minimum deposit: ৳100
• Maximum single deposit: ৳5,00,000
• There are no additional fees for deposits — fq999 does not charge any transaction fees.
• Deposits are typically credited to your account within 30 seconds to 5 minutes.
• Deposits from third-party accounts will not be accepted — please only use payment methods registered in your own name.

To withdraw winnings or deposited funds from fq999, the following rules apply:

• Minimum withdrawal: ৳500
• Maximum daily withdrawal: ৳2,00,000 (higher limits apply for VIP members)
• Withdrawals can only be made using the same method used for the original deposit.
• KYC verification is mandatory before your first withdrawal.
• Standard withdrawals are typically processed within 15 minutes to a maximum of 24 hours.

Reasons for Withdrawal Delays

Withdrawals may take longer in certain situations — such as incomplete KYC, unmet bonus wagering requirements, or a pending security review. In such cases, the support team will reach out promptly to keep you informed.

Fq999 offers a range of bonuses and promotional offers — including welcome bonuses, reload bonuses, cashback, free bets, and more. Each offer comes with specific terms that are clearly stated on the voucher page.

• Please read the relevant terms carefully before claiming any bonus.
• The welcome bonus is available once only, on your first deposit.
• Multiple bonuses cannot be active at the same time unless explicitly permitted.
• Bonus funds may only be used on the fq999 platform.
• Attempting to withdraw before meeting the wagering requirements will result in the bonus being forfeited.

Before placing bets on fq999, please make sure you are familiar with the following rules:

• Once a bet is confirmed, it cannot be cancelled — unless fq999 approves a cancellation for a specific reason.
• Fq999 reserves the right to void any bets accepted at incorrect odds due to a system error.
• If a match is cancelled or abandoned, bets will be settled according to the specific rules for that sport.
• If your internet connection drops during live betting, any bets already confirmed will remain valid.
• Bets will be settled after the official result has been announced by the relevant authority.

Single Bets & Combo Bets

Fq999 supports both Single Bets and Combo or Accumulator Bets. In an accumulator, if any one selection is incorrect, the entire bet is lost. The maximum payout for accumulator bets is set individually for each match.

The following activities are strictly prohibited on fq999. Any violation will result in immediate account closure:

• Creating or managing more than one account.
• Betting on match-fixing or outcomes known in advance.
• Using any form of hacking, bots, or automated software on the platform.
• Using the platform for money laundering purposes.
• Harassing other users or attempting to defraud them.
• Using a false identity to access our services.
• Allowing minors to access the platform or using an account on their behalf.

Fq999 may suspend or permanently close an account without prior notice for any of the following reasons:

• Violation of terms and conditions — particularly fraud, multiple accounts, or bonus abuse.
• Registering with false information.
• Extended inactivity (accounts may be deactivated after more than 12 months without a login).
• Where a self-exclusion has been activated at the user's own request.

If your account is suspended, you will first be notified by email with the reason. If you have a valid balance, you will be given the opportunity to withdraw it. However, if fraud is proven, the balance may be forfeited.

Fq999 handles all personal data with the highest level of confidentiality. To learn more about how we collect, use, and protect your information, please visit our Privacy Policy View Page.

• Your information is never sold to third parties.
• We may be required to share information with authorities to meet legal obligations.
• All data is protected with 256-bit SSL encryption.
• Even after an account is closed, certain data may be retained for a defined period to meet legal obligations.

Fq999 believes entertainment should never come at a cost to your wellbeing. Responsible gaming is an integral part of our core values.

• Each user can set their own deposit limits, session time limits, and self-exclusion preferences.
• Once Self-Exclusion is activated, the account cannot be reactivated before the specified period has ended.
• Fq999 recognizes gaming addiction as a mental health issue and encourages affected users to seek professional support.
• If you believe someone under 18 is using fq999, please notify our support team immediately.

For more information on responsible gaming, visit our Responsible Gaming View Page.

Any disputes or complaints related to the use of fq999 are handled through the following process:

1. Step One: Submit a complaint via live chat or at support@fq999.best. We will aim to resolve it within 48 hours.
2. Step Two: If the issue remains unresolved, it will be recorded as a formal complaint and escalated to the senior team for review.
3. Step Three: If you are not satisfied with fq999's decision, you may escalate the matter to Curacao eGaming.

Fq999 reserves the right to modify, amend, or update these Terms & Conditions at any time. Users will be notified via their registered email address at least 7 days before any changes take effect, and a notice will also be posted on the website.

Continuing to use fq999 after any changes have been made will be considered acceptance of the updated terms. If you object to any changes, you may close your account at any time.