Fq999 Privacy Policy — Your Data Is Safe With Us

Fq999 is an internationally licensed online gaming platform. We believe your personal data belongs to you — we are not its owners, only its custodians for a specific purpose.

This Privacy Policy applies equally to fq999's website, mobile app, and any services delivered through other digital channels. Users accessing fq999 from Bangladesh or anywhere else in the world are covered under this policy.

This policy was last updated in January 2026. If changes are made in the future, you will be notified in advance at your registered email address.

Fq999 collects three types of information — data you provide directly, data collected automatically, and data received from third parties.

Information you provide directly

• At registration: full name, email address, phone number, and date of birth.
• For KYC verification: a photo of your national ID or passport, and proof of address.
• For payments: mobile banking number (bKash/Nagad/Rocket).
• When contacting Support: a description of the issue and the chat log.

Fq999 uses the data it collects solely for the following purposes — and nothing else:

• Account Management: For account registration, login, and profile management.
• Service Delivery: For betting, gaming, payment processing, and reward distribution.
• Contact: For important updates, security alerts, and customer support.
• Legal Obligation: To comply with AML (Anti-Money Laundering) regulations and KYC requirements.
• Fraud prevention: To detect and prevent suspicious activity.
• Service Improvement: To analyze and improve the overall user experience.

Fq999 does not sell your personal data. However, certain information may be shared with the following limited parties to operate our services:

• Payment Processors: bKash, Nagad, etc. — only the information necessary to complete the transaction.
• KYC verification providers: Licensed third-party providers for identity verification.
• Security Partner: For fraud detection and cybersecurity purposes.
• Legal Authority: When required by a court order or other legal obligation.
• Licensing Authority: Required reporting to the Curacao eGaming authority.

The fq999 website and app use cookies and similar technologies. Cookies are small files stored in your browser that help improve the quality of our services.

Types of Cookies

• Essential cookies: Maintaining login sessions and security tokens — the site cannot function without these.
• Analytics Cookies: Data on which pages are visited most and where issues occur is used to improve our services.
• Preference Cookies: To remember your language, theme, and other personal preferences.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain fq999 services.

Fq999 does not retain your data indefinitely. Each type of information has a defined retention period:

• Account Information: For the duration your account is active, and for up to 5 years after it is closed.
• Transaction Records: Up to 7 years due to financial and legal obligations.
• KYC Documents: 5 years from the date of verification.
• Support Chat Logs: 2 years.
• Analytics data: Indefinitely, in anonymized form.

Once the retention period has passed, data is securely deleted or anonymized. If you request account closure, your data will be deleted as promptly as possible, subject to any legal obligations.

Fq999 uses industry-standard, multi-layered security to protect your data. This includes both technical measures and human processes.

Technical Security

• 256-bit TLS/SSL encryption — applied to all data transfers.
• AES-256 encryption — applied to all sensitive data stored in our databases.
• Two-Factor Authentication (2FA) — an optional extra layer of security at every login.
• Firewall and DDoS protection — active around the clock.
• Automated threat detection system — instant response to any unusual activity.

Institutional Security

• Only authorized personnel can access specific data.
• All staff receive regular training on privacy and data security.
• Independent cybersecurity audit twice a year.
• In the event of a data breach, affected users will be notified within 72 hours.

As an fq999 user, you have a number of rights over your own data. Knowing these rights will help you use the platform with greater confidence.

To exercise any of these rights support@fq999.best— send us an email with the subject line "Data Rights Request". We will do our best to respond within 30 days.

Fq999 does not knowingly collect or process personal data from anyone under the age of 18. This is both a condition of our license and a core ethical responsibility.

• Age verification is required at the time of registration.
• Age is re-confirmed during the KYC process.
• If an account holder is found to be under 18, their account will be immediately suspended and all associated data will be deleted.

If you believe your child is using fq999, please contact our support team immediately — we will act promptly.

Fq999 may update this Privacy Policy from time to time — due to changes in law, the addition of new services, or security improvements. With each update:

• The "Last Updated" date at the top of this page will be revised accordingly.
• If significant changes are made, a notification will be sent to your registered email address.
• 7 days' notice will be given before any changes take effect.

Continuing to use fq999 after any changes takes effect constitutes acceptance of the updated policy. If you object to any change, you always have the option to close your account.

For any questions, complaints, or requests regarding this Privacy Policy, please contact our dedicated Data Privacy Team:

If you are not satisfied with fq999's decision, you have the legal right to file a complaint with the Curacao eGaming authority.